Support
Effective Date: May 21, 2026
This page describes how to get help with the Yolo Rollo Kitchen Display & Analytics Suite, the app installed from the Clover App Market by a single restaurant merchant.
1. Who supports this Software
The Software is independently developed and operated by Jiapeng Chen, an individual sole-proprietor based in Wolfchase, Tennessee, United States. Support is provided directly by the developer.
The Software is not a Clover product and is not supported by Clover. For Clover platform issues — POS hardware, payment processing, employee management, or any feature of the base Clover Dashboard — contact Clover through your Clover device or via https://www.clover.com/help.
2. How to reach support
- Email: [jc1554@uah.edu](mailto:jc1554@uah.edu)
- Response time: Best-effort, typically within one business day.
When reporting an issue, please include:
- The Clover merchant ID and the device on which the issue occurred.
- Approximate timestamp of the problem.
- What you were doing in the app when the issue happened.
- Any error message displayed on the KDS, customer display, or back-office screen.
3. Scope of support
Because this Software is built for a single-merchant deployment, support is limited to that merchant's installation. The developer does not provide:
- Custom feature development on demand.
- Training for staff beyond what is covered in the in-app interfaces.
- 24/7 on-call coverage.
- Migration of data into or out of the Software.
For incidents that block service during operating hours — for example, tickets not appearing on a KDS screen — email support and the developer will respond as soon as practical.
4. Self-service troubleshooting
| Symptom | Likely cause | First thing to try |
|---|---|---|
| Orders not appearing on KDS | Clover webhook verification code rotated | Re-install the app from the Clover App Market to refresh credentials |
| KDS screen shows "disconnected" | Brief network blip on the kitchen tablet | Refresh the browser tab; the app reconnects WebSocket automatically |
| Analytics totals disagree with the Clover Dashboard | Mart sync lag | Wait up to 5 minutes; the analytics pipeline polls Clover on a schedule |
| Customer display is blank | Browser zoom or session lost | Reload the customer-display URL on the kitchen tablet |
| Back-office login fails after a device change | Passkey not registered on the new device | Sign in once on a known device, then enroll the new passkey from Settings |
5. Related documents
- [End User License Agreement](/eula) — terms under which the Software is licensed.
- [Privacy Policy](/privacy) — what personal information we collect, how we use it, and who processes it.
6. Contact
- Developer: Jiapeng Chen, d/b/a Yolo Rollo
- Email: jc1554@uah.edu
- Postal: Wolfchase, Tennessee, United States